These Terms of Service (“Terms”) are an agreement between you and Kluger Ventures LLC (“we,” “us,” or “our”) for use of Knovato at knovato.app, including our web app, APIs, and related mobile apps (the “Service”).
By creating an account, starting a trial, purchasing a subscription, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Who we are
- Operator: Kluger Ventures LLC
- Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
- Contact: contact@knovato.app
2. The Service
Knovato helps you turn notes, PDFs, links, and other study materials into AI-assisted study tools (quizzes, flashcards, writing help, presentations, study plans, chat), with a companion experience (including “Bibo”), progress features (streaks, XP, levels), and optional leagues.
Features, limits, AI budgets, models, and platforms may change as we improve the product. We offer English and German; web first, native mobile when available.
Not a school of record. We do not grant academic credit or degrees. AI output and study plans support your learning — they are not a substitute for your judgment, teachers, or licensed professional advice.
3. Eligibility and accounts
- You must be at least 13. If under 18 (or the age of majority where you live), you need a parent/guardian’s consent. Parents/guardians are responsible for a minor’s account and purchases.
- In the EEA/UK, you must meet the local digital consent age (often up to 16) or have verifiable parental consent as required.
- Provide accurate account info. Keep email / OAuth access secure. You are responsible for activity under your account.
- Do not share credentials or transfer accounts without our consent.
- We may refuse, suspend, or terminate accounts that violate these Terms or create risk.
4. Trials and subscriptions
4.1 No free plan
There is no free product plan. AI generation and companion chat require Pro (trial or paid), as shown in-product. Limited pre-trial caps may apply while you set up an account before checkout.
4.2 Pro trial
We may offer a 7-day Pro trial. A payment method is required. Cancel before the trial ends via billing settings / Stripe Customer Portal (web) or the app store (mobile, when available) to avoid the first paid charge. Trial AI usage may be capped below full Pro.
4.3 Paid subscription (Pro) — automatic renewal
- Current web plans: Pro Monthly at USD $15/month or Pro Yearly at USD $99/year (unless we change pricing with notice). Prices shown in-product control.
- Subscriptions renew automatically each billing period until you cancel. You authorize recurring charges to your payment method.
- How to cancel: Settings → manage billing (Stripe Customer Portal on web), or Apple/Google subscription settings for IAP. Cancel anytime; you keep Pro until the end of the then-current paid period.
- We will charge the then-current rate at renewal unless we notify you of a price change in advance as required by law.
- Taxes may apply based on your location and processor settings.
California and other auto-renewal laws: Clear disclosure of the offer, price, and cancelation method appears in-product and here. Keep your email current so we can send renewal / billing notices where required.
4.4 Payment processors
- Web: Stripe. Stripe’s terms apply to payment processing.
- Mobile: Apple / Google (and RevenueCat or similar). Their billing and refund rules apply to in-app purchases.
4.5 Refunds and EU withdrawal
Except where mandatory law requires otherwise, fees are non-refundable, and we do not prorate unused time after cancelation mid-period. For App Store / Play purchases, request refunds through Apple or Google.
EEA/UK consumers — digital content / services: You may have a 14-day withdrawal right. If you start using digital content or a subscription during that period, you may be asked to expressly consent and acknowledge that you lose (or partially lose) the withdrawal right once performance begins. Where you validly retain a withdrawal right, contact contact@knovato.app within the statutory period. Nothing in these Terms limits non-waivable consumer rights.
4.6 AI usage budgets
Pro and trial include metered AI usage. We may throttle, queue, or refuse generations when you hit rate limits or budgets. Unused budget does not roll over unless we say so. Models, limits, and pricing may change; we will give reasonable notice for material changes to paying customers where practicable.
5. Your content and license to us
“User Content” means materials you submit: notes, PDFs, images, URLs, YouTube links, chat messages, goals, companion inputs, and similar.
- You retain ownership of your User Content (subject to third-party rights in material you did not create).
- You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transform, embed, display, and create derivative works from User Content solely to operate, secure, and improve the Service for you (including sending necessary content to AI and infrastructure providers). This license ends when content is deleted from our active systems, except residual backups or legal retention.
- You represent you have the rights to submit User Content and that it does not violate law or third-party rights.
- Folders are private to your account in v1. League profiles (display name + avatar) may be visible to cohort peers.
6. AI features — limitations
- AI may be inaccurate, incomplete, biased, or inappropriate. Review outputs before relying on them for exams or publications.
- AI is not a licensed tutor, attorney, doctor, or financial advisor.
- You are solely responsible for complying with your school’s academic integrity rules.
- Using AI features means content needed for the request is processed by third-party providers (including DeepSeek and OpenAI) as described in the Privacy Policy — including possible processing outside your country.
- We do not guarantee uptime, specific models, or particular quality.
7. Acceptable use
You agree not to:
- Use the Service unlawfully or to infringe others’ rights
- Upload malware, exploitative content involving minors, or content you lack rights to use
- Probe, bypass security/paywalls/rate limits, or reverse engineer except as mandatory law allows
- Scrape the Service or harvest other users’ data
- Cheat leagues, XP, or streaks via automation or multi-accounting
- Resell or white-label the Service without our written consent
- Abuse support or authentication flows
We may investigate and suspend or terminate access. Where permitted by law, no refund is owed for terminations for cause.
8. Intellectual property
The Service — software, branding, UI, companion characters (e.g. Bibo), and our original content — is owned by Kluger Ventures LLC or its licensors. You receive only a limited right to use the Service under these Terms. Feedback you send may be used freely to improve the Service without obligation to you.
9. Copyright complaints (DMCA)
If you believe content on the Service infringes your copyright, email contact@knovato.app with “Copyright notice” in the subject and include: your contact info; a description of the work; the URL or location of the allegedly infringing material; a statement that you have a good-faith belief the use is unauthorized; a statement under penalty of perjury that your notice is accurate and that you are the owner or authorized to act; and your physical or electronic signature. We may remove content and, in appropriate cases, terminate repeat infringers.
10. Third-party services
The Service depends on third parties (e.g. Supabase, Stripe, DeepSeek, OpenAI, email providers, Apple/Google). Their outages or policy changes may affect Knovato. OAuth and payment flows are also subject to those parties’ terms. If you ask us to fetch a URL or YouTube transcript, you are responsible for having the right to use that material for personal study.
11. Mobile applications
- Personal, non-transferable, revocable license to use the app on devices you own/control, subject to App Store / Play rules.
- Apple and Google are not parties to these Terms and have no support obligation for the app; they are third-party beneficiaries of store-compliance terms that protect them.
- Keep devices with offline caches secure.
12. Privacy
See our Privacy Policy. Using the Service means we process personal data as described there.
13. Account deletion
Delete your account in Settings. We remove or anonymize data from active systems as described in the Privacy Policy. Deletion does not by itself refund fees — cancel billing separately (and via Apple/Google for IAP). Some records may be retained as required by law or for security/accounting.
14. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE, OR THAT AI OUTPUTS OR FETCHED INTERNET CONTENT WILL BE ACCURATE OR COMPLETE.
Some places do not allow certain disclaimers. Where that is true, disclaimers apply only to the fullest extent permitted.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLUGER VENTURES LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; ARISING FROM THE SERVICE OR THESE TERMS, UNDER ANY THEORY, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) USD $100.
Non-waivable rights: Nothing in these Terms excludes or limits liability that cannot be limited under applicable law — including liability for death or personal injury caused by negligence where such limitation is forbidden, fraud or fraudulent misrepresentation, or mandatory consumer protections in your country of residence (including in the EEA/UK). If you are a consumer, your statutory rights remain.
16. Indemnity
To the extent permitted by law, you will defend and indemnify Kluger Ventures LLC and its officers and agents against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Service, or your violation of these Terms or third-party rights. This does not require consumers to indemnify us beyond what local mandatory law allows.
17. Suspension and termination
You may stop using the Service anytime and cancel subscriptions as above. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Service. Upon termination, your license ends. Sections that by nature should survive (including IP, disclaimers, liability limits, indemnity, and disputes) survive.
18. Changes
We may modify the Service and these Terms. We will post updates with a new “Last updated” date. For material changes that adversely affect paying users, we will try to give reasonable advance notice (email or in-product). If you continue using the Service after changes take effect, you accept them where permitted; where law requires affirmative consent, we will ask. If you disagree, stop using the Service and cancel.
19. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules, except that mandatory consumer protections in your country of residence still apply and cannot be waived by these Terms.
Subject to the previous sentence, disputes will be resolved in the state or federal courts located in Sheridan County, Wyoming, except that if you are a consumer in the EEA/UK you may bring proceedings in your place of residence, and you may use available consumer ADR / ODR mechanisms.
Informal resolution: before filing a claim, email contact@knovato.app with a short description of the dispute and allow 30 days for good-faith resolution.
20. Export and sanctions
You may not use the Service if you are prohibited under applicable export control or sanctions laws, or from an embargoed jurisdiction where providing the Service would be unlawful.
21. Miscellaneous
- Entire agreement. These Terms + Privacy Policy are the whole agreement about the Service.
- Severability. If one clause fails, the rest stays.
- No waiver. Not enforcing a right once is not a waiver.
- Assignment. You may not assign without our consent. We may assign in a merger, acquisition, or asset sale.
- Force majeure. We are not liable for delays beyond reasonable control.
- Notices. We may notify via the Service, your account email, or the website. You may notify us at contact@knovato.app.
- Language. English controls if translations conflict, except where mandatory local law says otherwise.
22. Contact
Kluger Ventures LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
contact@knovato.app